Sharing feedback or making a complaint

How can I discuss an issue or submit a complaint? And how soon will I receive a response?

We always try to do everything we can to make sure you receive the best possible service. We know that sometimes we don’t always get things right the first time. If you’re not completely happy about anything, we’d like to hear about it straight away, so we can try to put it right for you and improve our service.

We take complaints seriously. If you want to make a complaint - whatever it’s about - we’ll give it our full attention and we’ll make sure it’s dealt with by someone with the right knowledge and experience.

How to make a complaint?
How we'll deal with your issue
The Financial Ombudsman Service
Alternative Dispute Resolution (ADR) Directive
Online Dispute Resolution Platform (ODR)